Final Bills, Refunds & Account Closure
Close your utility & council tax accounts before moving out to avoid ongoing charges, settle your final bills, and claim any refunds you're due.
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STEP 01
Notify Your Providers
STEP 02
Final Readings & Bill
STEP 03
Check for Ongoing Payments
Don't forget…
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Direct Debits: Don't cancel your Direct Debit until your final bill has been settled and any refund has been received. Many providers issue refunds faster when an active payment method remains in place.
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Meter Readings & Final Statements： Keep records of your meter readings and final statement for at least 12 months. They may help resolve billing disputes or unexpected charges after you move out.
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Check for Refunds: Utility providers often owe you money if you’ve overpaid via Direct Debit. If you’re due a refund, check how it will be returned. If it’s by cheque, make sure your provider has your new address.
Council Tax Refund
Many tenants are entitled to a council tax refund when moving out before the end of a billing period. Check with your local council to see if you're owed money.
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